Easy Returns

Step1

Submit your Return Request!

Step2

Prepaid Shipping Label will be emailed within 12-24 Hours

Step3

Get Refunded the Moment you Drop Off your Return and Shows in Transit

That's It! No long waiting, no extra hassle.

Important Note : Orders must be postmarked within 30 days from the delivery date and in its original condition. Requests outside of this window are not accepted by the manufacturers and will be closed.

Please review our Return Policy posted below this form before contacting us

Diamond Home Return Policy

Eligibility: Postmarked within 30 days from delivery date and in original condition. Requests outside of this window are not accepted and will be closed. Any purchase that is made between November 1st, 2017 and January 1st, 2018 has an extended holiday return policy, and can be returned by January 31st, 2018.

Return Shipping (Buyer Responsibility): Buyer is responsible for return shipping on any item that is not damaged, defective, incorrect item shipped, or missing parts. A prepaid shipping label will be provided through email and return shipping costs will be deducted from the refund.

The following reasons do not qualify for free return shipping:

Changed mind / No longer needed
Not the color I wanted/expected
Not the quality I wanted/expected
Item did not fit
Misunderstood the image of the product
Ordered in error
Not as described: Incorrect expectation of item

Please note that due to computer monitor differences, color variations can occur between the actual product and your screen. Discrepancies due to differences in computer monitors does not qualify as having received the incorrect item.

Return Shipping (Diamond Home Responsibility): Diamond Home will waive return shipping on any item that is found damaged, defective, incorrect item shipped, or missing parts. A prepaid shipping label will be provided through email and full refund will be processed.

The follow reasons do quality for free return shipping:

Not as described: Wrong dimensions or features only
Damaged
Defective
Incorrect item was shipped

Inspection: All returns are inspected to verify if any false information was provided. If it is found that misleading information was provided, return shipping costs will apply and be deducted from the refund.

Thank you for shopping with Diamond Home.

Use the box below to search our FAQs.

Help, I need to cancel my order.

Items are shipped directly from the supplier or manufacturer and are prepared for shipment quickly after your order is placed. Once the item is prepared for shipment, it is difficult to cancel.

We will make an attempt to cancel your order but cannot guarantee success. Should your item be shipped, you have the option to refuse the package upon delivery. Once returned, a full refund would be applied.

Help, I made an error with the shipping address.

Items are shipped directly from the supplier or manufacturer and are prepared for shipment quickly after your order is placed. Once the item is prepared for shipment, it is difficult to change.

We will make an attempt to change the shipping address on your order but cannot guarantee success. Should your item be shipped to the original address provided, you may contact the shipping carrier and request a change or Hold for Pick Up.

Can my order be shipped faster?

Currently, we offer standard economy free shipping services for the USA, lower 48 states. We are not able to upgrade the shipping method and do not offer any other faster services for delivery.

When will my order ship?

To ensure fast delivery, orders are processed right away and the tracking number is uploaded within the following 1-2 business days. Once tracking is received, it generally takes 3-6 business days to arrive.

Where does my order ship from?

We ship from several different distributors and warehouses across the USA. The most common shipping carriers are UPS, Fed Ex, or USPS.

I want to return my item.

To initiate a return, please write us right away

To ensure there is no delay in processing your return, please include the following:

Full description of why item is being returned
If more than one item, confirm quantity
Specify if refund or replacement item is preferred
If damaged, provide detail on package or item defect

Return shipping costs and manufacturer restock fees may apply to your return; please review the full Return Policy near the end of this document for details.

Return requests received outside of the 30-day return window are not accepted and will be closed.

My item is damaged, defective, or missing parts.

Please contact us immediately if your item arrived damaged, defective, or missing parts.

If you require a replacement part, please confirm the name and item number with a full description of the issue. Not all items will be able to have replacement parts sent but we will do our best to remedy the situation.

If the item is damaged or defective, please specify if damaged during transit or manufacturer defect with a full description of the issue. We will relay this information to the manufacturer and process a replacement item for you. If you would prefer a refund, please request this in your message.

I received the wrong item.

To initiate a return, please write us right away

Occasionally, the incorrect item will be packaged in the warehouse. Please include a full description in your return request and we will relay this information to the warehouse. We will issue you a pre-paid shipping label to have the item returned and will have the correct item sent for you at no charge.

Why haven’t I received my order?

Tracking number shows ‘Delivered’:

1) Please wait 1-2 business days from the day the item says delivered before further action is needed.

It has been found that the shipping courier will scan the package as delivered while still at the processing facility but has yet to deliver to the customer.

2) Ask your neighbors or other household tenants in case they've received it while you were away and just placed it somewhere without notice.

3) Please attempt to contact the shipping courier with your tracking number to get further details about your delivery, as they should have additional information that may help or answer your questions.

UPS 1 (800) 742-5877

Fed Ex 1 (800) 463-3339

4) If your order is not found after waiting 1-2 business days from the ‘Delivered’ date, please contact us and we will go ahead and initiate a trace with the carrier.

The carrier will then try to locate this item. This process can take up to 1 - 4 business days to complete.

• If the carrier is successful and locates the package, then it will be delivered shortly.

• If the carrier is unsuccessful in locating the package, then a replacement will be shipped.

You processed a refund but I haven’t received it yet.

Refunds will appear on your original method of payment within 3-5 business days.

I refused my order upon delivery, when will I get my refund?

If we are aware of your refusal we will monitor your return tracking. Once the tracking shows as ‘Delivered’, the refund will be processed within 3-5 business days and it may take an additional 3-5 business days for the refund to appear on your original method of payment.

If we were not made aware of the refusal, please contact us so that we may track the package.

My order was cancelled, when will my refund be processed?